Refund, Return & Replacement Policy

Last Updated: 17 August 2026

At Sofierth, we take care to ensure that products reach you in good condition. If there is a genuine problem with your order, please contact us and we will work to resolve it.

Damaged, Defective or Incorrect Products

Please contact us if:

• You receive a damaged product

• You receive a defective product

• You receive a product different from what you ordered

• Items are missing from your order

• The product materially differs from its description on our website

Please notify us preferably within 48 hours of delivery so that we can investigate the issue quickly.

We may request photographs or a short video of the product, outer packaging and shipping label to help verify transit damage, incorrect products or missing items.

Where the claim is verified, we may provide an appropriate replacement or refund, depending on the circumstances and product availability.

Nothing in this policy limits rights available to consumers under applicable Indian law.

Hygiene and Change-of-Mind Returns

For hygiene and product-integrity reasons, tissue and personal-use paper products that have been opened, used or had their protective packaging materially compromised generally cannot be returned solely because of a change of mind or personal preference.

Unopened products may be considered for return on a case-by-case basis. Please contact us before sending any product back.

Products returned without prior authorization may not be accepted.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will try to cancel it and process the applicable refund.

Once an order has been handed over to the courier or dispatched, cancellation may no longer be possible. You may contact us to discuss the available options.

Delivery Issues

If tracking shows an order as delivered but you have not received it, please contact us promptly so that we can investigate with the delivery partner.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, repeated delivery failure, or inability to contact the recipient, additional shipping charges may apply for re-dispatch.

Refund Processing

Once a refund is approved, it will be initiated to the original payment method wherever possible.

After we initiate the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider.

Shipping Charges

Where a return or replacement results from an incorrect, damaged or defective product supplied by us, applicable return/replacement shipping costs will be borne by us.

For discretionary returns accepted for reasons unrelated to a product defect or fulfilment error, applicable shipping charges may be deducted from the refund where legally permissible and communicated to you beforehand.

How to Request Support

Please contact:

Email: orders@sofierth.com
WhatsApp/Customer Support: +91 92046 76824

Please provide:

• Your name

• Order number

• Registered mobile number

• Description of the issue

• Photographs/video where relevant

We will review the request and assist you with the appropriate resolution.

Seller:
Sushaaryaam Global Ventures India Private Limited
Brand: Sofierth
Kokapet, Hyderabad, Telangana – 500075, India