Privacy Policy

Last Updated: 17 August 2026

Sofierth is a brand owned and operated in India by Sushaaryaam Global Ventures India Private Limited ("Sushaaryaam", "Sofierth", "we", "us" or "our").

This Privacy Policy explains how we collect, use, store and share information when you visit sofierth.com, place an order, contact us, or otherwise interact with our services.

Information We Collect

When you use our website or place an order, we may collect information including:

• Name

• Mobile number

• Email address

• Billing and shipping address

• Order and transaction information

• Products purchased

• Communications with our customer support team

• Technical information such as device, browser and website usage information where applicable

Payment Information

Payments on our website may be processed through third-party payment service providers such as Razorpay.

We do not normally receive or store your complete card, UPI PIN or banking credentials. Payment information is processed by the relevant payment service provider in accordance with its own security and privacy practices.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Provide customer support

• Process returns, replacements and refunds

• Issue invoices

• Prevent fraudulent or unauthorised transactions

• Improve our products, website and customer experience

• Meet legal, accounting, taxation and regulatory requirements

• Send promotional communications where permitted and where you have provided appropriate consent

Shipping and Logistics Partners

To fulfil your order, necessary information such as your name, delivery address and contact number may be shared with logistics and fulfilment service providers.

These may include courier aggregators, courier companies and local delivery partners used by Sofierth to deliver your order.

Only information reasonably required to process and deliver the shipment is shared for this purpose.

Service Providers

We may use third-party providers for services including:

• Website hosting

• Payment processing

• Shipping and logistics

• Customer communications

• Analytics

• Accounting and business operations

These providers may process information necessary to provide their respective services.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, understand website usage, remember preferences and improve the customer experience.

Where required, you may manage cookies through your browser or available website settings.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation and legal or regulatory requirements.

Data Security

We take reasonable administrative and technical measures to protect personal information under our control.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Requests

Subject to applicable law, you may contact us regarding your personal information, including requests for correction or other concerns regarding how your information is handled.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective privacy policies, and Sofierth is not responsible for the privacy practices of independent third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or applicable requirements.

The latest version published on this website will apply.

Contact Us

For privacy-related questions or requests, please contact:

Sushaaryaam Global Ventures India Private Limited
Brand: Sofierth
Kokapet, Hyderabad, Telangana – 500075, India
Email: orders@sofierth.com
WhatsApp/Customer Support: +91 92046 76824

For quicker assistance regarding an existing order, please include your order number.